return policy

Our customers are our #1 priority and we want you to be happy! 

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RETURNS

Unfortunately, at this time, we do not accept returns. 

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EXCHANGES

We hope you love your product(s); however we understand that sometimes things don’t work out. We accept sizing only exchanges *within 30 days* of the purchase date. The item needs to be unworn, unwashed, undamaged condition and in original packaging where possible. 

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To start an exchange, please contact us with your order number.   

 

Rae and Wells is not responsible for unreceived orders resulting from address entry errors made by a customer or unreceived orders after they are marked as delivered by USPS.

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DAMAGES, ISSUES, MISSING OR INCORRECT ITEM

Please inspect your order upon reception and contact us within 3 business days if the item is defective, damaged, items are missing or you received an incorrect item, so that we can evaluate the situation and get it sorted out for you!

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In any situations where there is a shipment error on our end or manufacturing defect, please email us at raeandwells@gmail.com with your order number to set up a return so we can make this right!